Privacy Policy
Last updated: 13 September 2026
This Privacy Policy explains what personal data we collect when you use H.A.R.R.I and our websites, how we use it, who we share it with, and your rights. We are committed to protecting your privacy and handling your data in line with UK data protection law (the UK GDPR and the Data Protection Act 2018).
1. Who we are (the data controller)
The data controller is PlayKings, a partnership carried on by Lee Molton and Kerry Dunstan, based in England.
- Address: Infinity Buildings, 24a Stanley Grove, Weston-super-Mare, North Somerset, BS23 3EB, England, United Kingdom
- Email: hello@playkings.co.uk
2. The data we collect
When you buy or hold a licence
- Your name and email address
- Your purchase and licence history, and which Add-ons you own
- Payment is handled by our processor, Stripe; we receive confirmation of payment but do not receive or store your full card details
From your H.A.R.R.I machine
- A machine identifier and the machine name you set
- Your licence key and status, the app version and platform, and the time of each check-in
- Diagnostic/support logs, which you or the machine may send us to help resolve problems (these can contain machine and app information)
From features you use
- High-score names and gameplay statistics you choose to record
- For network and chat features, the messages you send and the machine names shown to others
From our websites
- Cookies and similar technologies (see our Cookie Policy)
- Website usage measured through analytics
- Your email address if you sign up to our newsletter
3. How and why we use your data
| Purpose | Lawful basis |
|---|---|
| Providing H.A.R.R.I, activating and checking your licence, and delivering Add-ons you own | Performance of our contract with you |
| Taking payment | Performance of our contract; legal obligation (record-keeping) |
| Providing support and diagnosing problems from logs | Our legitimate interests (supporting our product) and/or performance of our contract |
| Preventing fraud, misuse and licence abuse, and keeping our services secure | Our legitimate interests |
| Improving H.A.R.R.I | Our legitimate interests |
| Showing high scores and running network/chat features | Performance of our contract; your choice to use those features |
| Sending you our newsletter | Your consent (you can unsubscribe at any time) |
| Analytics cookies | Your consent |
4. Who we share your data with
We do not sell your personal data. We share it only with providers who help us run our service, under appropriate agreements:
- Stripe - to process payments
- Infinite Lives Group - which hosts our websites and services
- Our analytics provider - to measure website usage
- Our email provider - to send our newsletter, if you have signed up
We may also disclose data where required by law or to protect our rights.
5. Third-party services H.A.R.R.I connects to
Depending on the features you use, H.A.R.R.I connects directly from your machine to third-party services to fetch content or data. When it does, a request (which may include technical information such as your IP address) is sent to that service, which is governed by its own privacy policy. These include, among others: Spotify, Amazon Music, YouTube, LRCLIB (lyrics), Radio-Browser, iptv-org, Deezer and Apple iTunes (music metadata), the Internet Archive (public-domain films), DiceBear (avatars), Open-Meteo (weather), CoinGecko and Yahoo (prices), ESPN (sport), TMDb (film data), TheCocktailDB, the Metropolitan Museum of Art, Postcodes.io, and Google Drive (content packs). Where a feature uses your own account with a provider (such as a streaming service), your use is governed by that provider's terms and privacy policy.
6. International transfers
Some of our providers and the third-party services above are based outside the UK. Where personal data is transferred outside the UK, we rely on appropriate safeguards recognised under UK data protection law (such as adequacy regulations or standard contractual clauses).
7. How long we keep your data
We keep account, licence and purchase records for as long as you hold a licence with us and afterwards for as long as we need them for legal, accounting and fraud-prevention purposes. Diagnostic logs are kept only as long as needed to resolve issues. Newsletter data is kept until you unsubscribe.
8. Your rights
Under UK data protection law you have the right to: access your data; have inaccurate data corrected; have your data erased in certain circumstances; restrict or object to certain processing; data portability; and to withdraw consent at any time where we rely on consent. To exercise any of these, email us at hello@playkings.co.uk.
9. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.
10. Children
H.A.R.R.I is a general-audience product and is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you are under 18, please use H.A.R.R.I with the involvement of a parent or guardian.
11. Security
We take reasonable technical and organisational measures to protect your data. No method of transmission or storage is completely secure, but we work to keep your data safe.
12. Changes to this policy
We may update this policy from time to time. The current version, with its "last updated" date, is always published here.
13. Contact us
For any privacy question, email hello@playkings.co.uk or write to us at the address above.